Privacy Policy
1. Introduction
The Playhouse Nursery ("we," "our," "us") is dedicated to safeguarding the privacy of our children, parents, employees, and website visitors. This privacy policy details how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.
2. Information We Collect
We collect and process personal data about children, parents/guardians, and staff members as part of our nursery operations and through our website. This includes:
• Children: Name, date of birth, medical history, dietary requirements, attendance records, developmental assessments, and photographs.
• Parents/Guardians: Name, contact details, relationship to the child, billing information, and communications with the nursery.
• Employees: Name, contact details, employment history, qualifications, and performance records.
• Website Visitors: IP address, browser type, pages visited, and cookies.
3. How We Use Your Information
We use the information collected for the following purposes:
• Childcare Services: To provide safe and appropriate care for your child, including health and safety management, developmental assessments, and meal planning.
• Communication: To keep parents informed about their child’s progress, nursery activities, and any urgent matters.
• Billing and Administration: For processing payments, maintaining records, and managing enrolment.
• Website Functionality: To improve our website experience, monitor usage, and respond to inquiries.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Consent: For specific activities like photography or newsletters, when you have provided explicit consent.
• Contract: To perform the childcare contract between us.
• Legal Obligation: To comply with legal requirements, such as safeguarding and health records.
• Legitimate Interests: For operational management, security, and improving our services.
5. Parental Consent for Children's Data
We require explicit parental consent for the collection and use of children's data. This consent is obtained at the time of enrolment and can be withdrawn at any time. If consent is withdrawn, we may be unable to provide certain services to your child.
6. International Data Transfers
If personal data is transferred outside of the UK or EU, we ensure that it is protected by appropriate safeguards, such as standard contractual clauses or the use of approved service providers that comply with GDPR.
7. Data Sharing
We may share your personal data with third parties in the following circumstances:
• Service Providers: For functions such as payroll, IT services, and catering, under contracts that require them to keep your data secure and confidential.
• Legal Requirements: To comply with legal obligations or in response to legal processes.
• Emergency Situations: With healthcare providers or emergency services in case of a critical incident.
8. Data Security
We are committed to ensuring the security of your personal data. We employ physical, electronic, and administrative measures to protect your data from unauthorized access, alteration, or disclosure.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. Retention periods vary depending on the type of data and legal obligations.
10. Your Rights
You have the following rights regarding your personal data:
• Access: The right to request access to your personal data.
• Correction: The right to request correction of inaccurate data.
• Erasure: The right to request deletion of your data under certain conditions.
• Objection: The right to object to processing based on legitimate interests.
• Data Portability: The right to request transfer of your data to another organization.
11. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or another relevant data protection authority.
12. Cookies and Third-Party Services
Our website uses cookies to enhance your browsing experience. We also use third-party services, such as analytics tools, which may collect data. These third parties have their own privacy policies, and we encourage you to review them.
13. Data Breach Procedures
In the unlikely event of a data breach, we have procedures in place to promptly assess the risk and mitigate the impact. Affected individuals will be notified without undue delay if there is a significant risk to their rights and freedoms.
14. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and we will notify you of any significant changes.
15. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
The Playhouse Nursery
190/192 Fenside Avenue, Coventry, CV3 5NJ
Email: playhousenurserycoventry@gmail.com
Phone: 024 7641 7126